We are thrilled to welcome Max Wenneker to the Incredible Health team as Vice President of Operations. Max spent six years at Uber managing and scaling new teams, markets, and lines of business. We sat down with Max to hear about his background and why he’s excited to join Incredible Health.
How did you get your start in operations?
My parents will say it was my 5th grade candy business where I put a customized wrapper on a mini-chocolate bar for events such as birthdays. I joined Uber in early 2014 as an Operations Manager for the Baltimore market. My job was to meet ever-increasing demand from riders, which meant figuring out how to get as many drivers on the road as possible, in the right places at the right times. The combination of balancing supply and demand, learning how to optimize driver signup flows, and on-the-ground work helping drivers get started, was the purest form of operations I could have imagined, and it was super fun.
What brought you to Incredible Health?
In the six years I spent at Uber, the company grew from a small startup with one line of business and 500 employees to an established conglomerate with a number of different business units and over 20,000 employees.
During that time I personally grew from an entry-level operations manager into a leader at the company, and I had the opportunity to work all over the Americas, including stints in Brazil and Mexico. It was an exceptional learning experience and set of opportunities. After six years I realized I wanted to take on a new challenge where I could apply the skills I had developed.
Incredible Health perfectly checked all of the boxes I had for the next phase of my career. It was important to me to find a leadership team that I could learn from and that prioritized the company’s people and culture. I also wanted to lead and grow Operations at a company where operations are core to the success of the business and directly impact the customer. During my search, I was skeptical that a company existed that deeply cares about its people, has amazing talent, and is wildly successful at solving real problems. Now that I’ve officially joined, I can confirm that all of those things are absolutely true at Incredible Health.
Your rapid progression at Uber is impressive. How do you plan to bring that momentum to your role at Incredible Health?
My trajectory at Uber was made possible by two things: being empowered to identify and work on the most critical challenges for the business to tackle, and working with a few exceptional leaders and managers who cared about me as a professional and as a person, who helped me chart the right path for my development, and from whom I learned tremendous amounts.
As both a manager of a team at Incredible Health and a leader of the company, I believe that it is my responsibility to ensure that those same two things are true for everyone who works here. Our team needs the space and resources to work on the things that matter the most to our business, and they need to work for “incredible” leaders and managers who enable their development and success.
What are your priorities this year?
First and foremost my priority is to learn everything I can about how we operate today and why we operate that way. Some things I’ve learned so far: our operations team works tremendously hard and is exceptionally devoted to helping our nurse talent find the best professional opportunities possible, and we need more team members! So I will also be devoting a lot of my time to simply getting more amazing people added to our team. We are at an inflection point as a company where it is really important to design and experiment with processes, tools, and standards that scale well as our business grows. We will also be focused on what I, as an ops nerd, love the most: continuous tinkering and improvement. How can we make everything we do today work even better tomorrow?
Have you had an experience with a nurse that made a positive impact on you?
As a baseball player through high school and a baseball benchwarmer in college, I’ve experienced my fair share of injuries, a few of which unfortunately required trips to the operating room. The one thing I remember from all of those experiences was the nurses. Whether it was through humor, engaging me in conversation, or just checking in on me, the nurse teams always made me feel comfortable and cared for – no small feat knowing what I do now about their high patient loads. I am really excited to be in a position today to help nurses, as well as many other healthcare workers just like them, find great professional opportunities and continue providing exceptional care to patients like me.
Interested in a career at the fastest-growing, venture-backed career marketplace for healthcare workers? We’re hiring!