Administrative Service Coord

Children's Hospital Colorado

Full Time
Aurora, CO
Posted 1 month ago

Why Work at Children’s….

Here, it’s different. Come join us.

Children’s Hospital Colorado has defined and delivered pediatric healthcare
excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers,
therapists and care providers are creating the future of child health. With an
optimist’s outlook, a trailblazing spirit and a celebrated history, we’re
making new strides every day.

We’ve been Magnet-designated three times by the American Nurses Credentialing
Center and are consistently recognized among the nation’s top 10 pediatric
hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from
all over the nation. Our System of Care includes four pediatric hospitals, 12
specialty care centers, 400+ outreach clinics and 7,000 healthcare
professionals representing the full spectrum of pediatric care specialties.
We need your expertise.

A career at Children’s Colorado will challenge you, inspire you, and motivate
you to make a difference in the life of a child. Here, it’s different. Do you
have what it takes?

Additional Information

Department: Dev Peds ACCESS
Hours per week: 40, eligible for benefits
Shift: M-F, 8:30am-5pm

UPL funding – This is a 12-month assignment, with annual renewal based
on program performance

Job Overview

The Administrative Service Coordinator is responsible for providing high-level
administrative and customer service support to patients, families, internal
team members and providers. Additional duties may include, but are not limited
to, patient scheduling/registration, basic telephone triage, coordinating
travel logistics for outreach clinics, copying, scanning and/or filing various
documents, assisting with ordering supplies, scheduling meetings, supporting
insurance management functions, administering one or more calendars, creating
presentations, flyers and other documents, as well as providing logistical
support for events.

Responsibilities

Population Specific Care

* No direct patient care.

Essential Functions

An employee in this position may be called upon to do any or all of the
following essential functions. These examples do not include all of the
functions which the employee may be expected to perform

* Performs complex calendar management support for multiple professionals.
* Provides operational, financial, and physician support.
* Arranges and schedules meetings, including conference calls and seminars, for internal team members. Also ssists with organizing meeting agendas and notes.
* Arranges and schedules interviews and makes travel arrangements for providers.
* Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence.
* Provides patient scheduling and clinic template building.
* Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
* Supports a variety of departmental projects, as needed.
* Supports office management functions such as, setting up and maintaining files, receiving and referring inbound calls and ordering supplies.
* Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
* Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.
* Performs data entry and tracking functions.
* Supports patient safety by adhering to all infection control policies and safety guidelines.
* Utilizes and remains up-to-date with department office operations and established policies and procedures.

Other Information

COMPETENCIES

* BUILDING CUSTOMER LOYALTY – Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
* COLLABORATING – Working cooperatively with others to help a team or work group achieve its goals.
* COMMUNICATION – Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
* CONTINUOUS LEARNING – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
* MANAGING WORK – Effectively managing one’s time and resources to ensure that work is completed efficiently.
* QUALITY ORIENTATION – Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* *DIVERSITY & INCLUSIVITY – *Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
* Must have a proficient knowledge of office equipment.
* Must have an advanced knowledge of Microsoft Office Suites applications.

SCOPE AND LEVEL

Guidelines: Guidelines are generally but not always clearly applicable,
requiring the employee to exercise judgment in selecting the most pertinent
guideline, interpret precedents, adapt standard practices to differing
situations, and recommend alternative actions in situations without precedent.

Complexity: Duties assigned are generally complex and may be of
substantial intricacy. Work assignment is performed within an established
framework under general instructions but requires simultaneous coordination of
assigned functions or projects in various stages of completion.

Decision Making: Exercises judgment and discretion, and is responsible
for determining the time, place and sequence of the work performed.

Communications: Contacts with the public or employees where explanatory
or interpretive information is exchanged, defended, and gathered and
discretion and judgment are required within the parameters of the job
function.

Supervision Received: Performs work with minimal supervisory oversight.
Under general supervision, the employee receives assignments and is expected
to carry them through to completion with substantial independence. Work is
reviewed for adherence to instructions, accuracy, completeness, and
conformance to standard practice or precedent. Recurring work clearly covered
by guidelines may or may not be reviewed.

Qualifications

* Education: High school diploma or equivalent is required.
* Experience: Minimum of two (2) years of administrative and/or customer service experience is required.
* Equivalency: A relevant Associate’s or Bachelor’s degree may substitute for required experience on a year for year basis.

Physical Requirements

Ability to Perform Essential Functions of the Job

* Audio-Visual: Color Discrimination – Fair
* Audio-Visual: Depth Perception – Fair
* Audio-Visual: Near Vision: Good
* Audio-Visual: Far Vision: Good
* Audio Visual: Hearing: Good
* Motion: Bend : Up to 1/3 of the time
* Motion: Reach up to 1/3 of the time
* Motion: Carry up to 1/3 of the time
* Motion: Pull up to 1/3 of the time
* Motion: Push up to 1/3 of the time
* Weight Lifted/Force Exerted: Up to 10 lbs. or more, 1/3 of the time
* General Activity: Stand/Walk up to 4hrs a day
* Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment

* Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
* Exposure: Exposure to blood/body fluid: Occasional
* Exposure: Exposure to cold/heat: Occasional
* Exposure: Exposure to infectious disease: Occasional
* Mental and Emotional Requirements: Manages stress appropriately
* Mental and Emotional Requirements: Works with others effectively

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity
and that selection decisions be based on job-related factors. We do not
discriminate on the basis of race, color, religion, national origin, sex, age,
disability, or any other status protected by law or regulation. Be aware that
none of the questions are intended to imply illegal preferences or
discrimination based on non-job-related information.

Job Features

Job CategoryAdministration