Description: The Interpreter I is responsible for facilitating meaningful
language access services (LAS) to Limited English Proficient (LEP) healthcare
consumers from diverse socioeconomic and cultural backgrounds with service
providers present. This position is also responsible for requests including
the communication of financial, demographic, medical information, and direct
health promotional educational training activities from a source language to a
* Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.
* Serves as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).
* Acts as patient liaison and/or patient navigators assisting LEP persons with linguistic, safety, medication, and/or systemic concerns that may impact care. Attempt to resolve patient complaints immediately by referring concerns to the appropriate resource, e.g., nurse manager or Patient Care Ambassador.
* Ensures effective communication takes place by faithfully interpreting information, in the intended tone and manner, accurately, without adding or omitting information, and by promoting transparent communication.
* Ensures patients questions and concerns related to the treatment plan are appropriately addressed and documented. Communicates adverse trends or adverse conditions to the provider.
* Communicates and distribute program information in targeted languages to LEP persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
* Reports risk management and patient safety concerns to team leaders and manager in a timely manner.
* Support Language Services office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Epic system.
* Transcribes basic discharge instructions for patients as requested by providers.
* Adhere to the National Council on Interpreting in Healthcare (NCIHC) Interpreters Code of Ethics and Interpreter Standards of Practice, Cultural and Linguistic Appropriate Services (CLAS) standards, and TJC language access standards.
* Performs other related job duties as assigned.
Required Education and Experience:
* High School graduate or equivalent.
* 2 plus years customer service experience with oral interpretation experience, preferably in a medical environment.
Preferred Education and Experience:
* Associates degree.
Required Licensure/Certification/Specialized Training:
* Must successfully pass the Language Services Department competency test with score of 90% or greater.
Preferred Licensure/Certification/Specialized Training:
* National board medical interpreter certification (e.g., CMI or CHHI interpreter certification credentials).
* Recognized 40-hour medical interpreter training preferred (e.g. Bridging the Gap, Texas Association of Healthcare Interpreters and Translators Association, or community college medical interpreter training certificate).
1500 S. Main Street
Fort Worth, Texas, 76104