Responsible for performing patient-oriented procedures under the direction and
supervision of a clinician, RN, or LVN to ensure safe and appropriate patient
care; assists the clinician with minor surgical procedures; performs a broad
spectrum of clerical and administrative duties related to the delivery of
patient care assistance
Consistently exhibits behavior and communication skills that demonstrate our
company’s commitment to superior customer service, including quality, care,
and concern with internal and external customers
Uses, protects, and discloses our company’s patients’ protected health
information (PHI) only in accordance with Health Insurance Portability and
Accountability Act (HIPAA) standards.
Anticipates the clinician’s needs and carries out orders
Checks for patients’ arrival status and escorts patients from waiting area to
exam rooms. Escorts patients to ancillary services as needed.
Obtains, records, and reports vital signs and other pertinent patient
information to RN, LVN, or clinician.
Performs various procedures such as ear lavage, ECG, spirometry, injections,
peak flows, pulse oximetry, breathing treatments, suture removals, wound
dressings, vision/hearing tests, urine pregnancy tests, urine dips, blood
glucose testing, and blood hemoglobin (hemocue) testing.
Performs phlebotomy and processes lab specimens (i.e., 24 hour urine, wound
cultures obtained by clinician, biopsy specimens obtained by clinician, etc.)
and maintains lab specimen logs as appropriate.
Assists clinician with procedures (pap smears, laceration repairs, other minor
surgical procedures) and may assists with more complex department specific
specialty procedures (i.e. vasectomies, cystoscopies, thoracentesis,
sigmoidoscopies, bunionectomies, joint aspirations, lance surgery, photo
therapy, visual fields, pachymetry testing, etc.).
Performs medication administration within scope of practice and documents
administration of medications and procedures. Ensures proper documentation of
medication administration and documentation procedures.
Maintains and cleans exam/treatment areas, specimen processing areas, and
medical equipment. Transports dirty equipment, performs autoclaving and cold
sterilization, and maintains autoclave, cidex, and A-test logs. Cleans and
stocks exam rooms, treatment/procedure rooms, specimen processing areas, and
Maintains various logs and tickler files and ensures confirmed EKGs are seen
by clinician. Maintains cancer/melanoma patients’ follow up appointments.
Instructs patient on lab, radiology, and other procedure/testing preparations.
Participates in visit closure with patient and clinician by explaining next
steps for lab, x-ray, RFS, DME, etc.
Facilitates the transfer of pertinent patient information between site and
referred specialists, hospitals, Urgent Care Centers, and ancillary testing
Forwards all pre-op information to hospital surgeon. Participates in
scheduling specialty procedures (biopsies, minor surgeries, etc.).
Tracks specialty procedures/patient volume on a daily basis when indicated.
Verifies for approved or denied appointments and follows up by scheduling
patients. Enters “No shows”, and performs “No Show” follow up procedures.
Works bump list.
Assists with the completion of appropriate forms (DMV, disability, etc.).
Updates patient demographic information.
Performs patient record audits.
Answers, directs, and follows up on incoming calls. Calls patients as
requested by clinician.
Distributes incoming correspondence (faxes, consult notes, test results,
Handles prescription refills as appropriate.
Completes Patient Communication form and responds to patient complaints when
Assists with Pay for Performance (P4P) research, Hierarchical Condition
Categories (HCC) research, telephone call procedures, and patient follow up
Participates in Quality Improvement projects.
Participates in preparing department for internal and external site audits
from SCAN, DHS, etc.
Participates regularly in skills competency evaluations. Participates
regularly in site staff and department meetings.
Cross-trains into Care Team Member 1 and 2 positions when indicated.
May assist with site marketing activities (i.e. health fairs, senior Olympics,
and other events).
Maintains an independent patient schedule under the direct supervision of a
Functions as the department mentor, trainer and resource by orienting new
employees and coordinating staff schedules and department resources.
Identifies and resolves daily department issues and concerns and escalates to
supervisor when necessary.
Participates in the development of department policies and procedures.
Minimum: 1 or 2 years of post-high school education or a degree from a
Minimum: Graduate of an accredited Medical Assistant program.
Minimum: Phlebotomy certificate.
Minimum: Basic Life Support for Healthcare providers” (AHA) or “CPR/AED
for the Professional Rescuer” (American Red Cross).
Preferred: Certified Medical Assistant (CMA) preferred.
Minimum: Up to and including one year of experience.
Preferred: 1 year of previous Medical Assistant work experience.
Preferred: Over 1 year of experience in a specialty field.
Knowledge, Skills, and Abilities:
Ability to demonstrate basic medication administration
Manual dexterity to use/handle equipment and instruments.
Knowledge of infection control standards and utilization of Personal
Protection Equipment (PPE).
Ability to perform essential job functions using proper body mechanics.
Basic Life Support for healthcare providers.
Computer literate (i.e., logging on to computer, usage of keyboard and mouse,
familiarity with Windows and email applications).
Ability to type 40 wpm.
Excellent verbal and written communication skills with ability to read, write,
speak and understand English clearly.
Customer service oriented.
Ability to concurrently perform multiple tasks.
Careers with Optum. Here’s the idea. We built an entire organization around
one giant objective; make health care work better for everyone. Optum, part of
the UnitedHealth Group family of businesses, brings together some of the
greatest minds and most advanced ideas on where health care has to go in order
to reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter. Here you’ll
find incredible ideas in one incredible company and a singular opportunity to
do your life’s best work.(SM)
Diversity creates a healthier atmosphere: Optum and its affiliated medical
practices are Equal Employment Opportunity/Affirmative Action employers and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or expression,
marital status, genetic information, or any other characteristic protected by
law. Optum and its affiliated medical practices is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.