I’m proud to share the next chapter in Incredible Health’s journey. In December 2023, we took a bold step and became the first healthcare career marketplace to introduce AI. Since then, we’ve moved quickly, layering in new AI capabilities that make hiring faster, more personalized, and more reliable for healthcare workers and employers.
As the #1 and largest AI-powered healthcare career marketplace, trusted by over 1 million U.S. nurses and technicians and more than 1,500 healthcare employers, we’re pairing trustworthy AI with millions of real marketplace data points to deliver outcomes both healthcare workers and employers can rely on to expand opportunities and improve hiring.
Today, we’re ushering in a new era in healthcare hiring powered by two purpose-built AI voice agents: Gale and Lyn.
Meet Gale: The AI Career Partner for Healthcare Professionals
Gale is a lifelong career partner for healthcare workers, guiding professionals to the right roles, refining resumes, preparing for interviews, and opening doors to opportunities they may not have considered. Gale is now used by over 1 million US healthcare workers on Incredible Health’s career marketplace. Over 90% of nurses give Gale positive reviews and would recommend it to their peers. Gale is designed to make every healthcare worker’s job search less arduous and lonely, and more empowering and inspiring.
Gale is trained on millions of real healthcare career paths accumulated on Incredible Health’s marketplace over the last seven years. As a result, it has a deep understanding of the nuances between specialties and care settings like med-surg, ICU, and ambulatory care. Gale works with each healthcare worker to understand their previous experiences and helps determine where they’d like to take their career.
Healthcare workers care for others every day, and now Gale takes care of them:
- Interview Prep: Allows healthcare workers to practice with the Gale AI voice agent, which asks them real-world clinical questions based on their unique resumes and specialties. Gale then shares tailored feedback after each response and generates an overall scorecard, highlighting strengths and areas to improve. This ensures that healthcare workers conduct their employer interviews with competence and confidence.
- SmartStart: Healthcare workers upload their resume, and Gale instantly extracts licenses, clinical roles, hospital types, and specialties. It then fills in missing information with smart suggestions. This helps healthcare workers make a strong impression when engaging with potential employers.
- Resume Wizard: Gale transforms healthcare work history into a polished, professional resume in minutes. Each healthcare worker receives AI-generated descriptions tailored to their specialty, whether they’re a labor and delivery nurse or a surgical technician, providing them with a strong start to expand their professional opportunities.
Over time, Gale evolves with each healthcare worker to plan out their long-term career vision with tailored guidance and community-building opportunities. Gale’s upcoming features include:
- Career Map: Healthcare workers can visualize their future and plot out career paths based on their current interests and skills, and learn about the steps, credentials, and options to get them there.
- SmartApply: Auto-completes job applications using profile data, rather than starting from scratch every time.
- Community Signals: Healthcare workers can see what roles their peers are saving. Gale generates real-time insights like “Popular in your community,” or “Trending among ICU nurses.”
Meet Lyn: The AI Voice Interview Agent For Employers
Lyn is a trusted AI copilot for employers that amplifies brand and reach nationally, engages candidates with personalized outreach, conducts interviews, and sells an employer’s unique attributes to highly sought-after healthcare workers. Lyn’s AI voice agent technology transforms how clinical teams are built and improves the economics of hiring.
We built Lyn in collaboration with the teams at Johns Hopkins, Baylor Scott & White Health, Tenet Health, and Sutter Health. Many of our 1,500 employer partners are currently participating in the rollout, and that list is growing every day. Lyn is trained on millions of hiring interactions across Incredible Health’s marketplace and designed to help employers hire top healthcare professionals without getting stalled by typical bottlenecks in the recruitment process.
We understand each hiring professional’s time is limited, and their day-to-day work is demanding. With manual workflows streamlined by Lyn, teams get time back to focus on strategic, high-impact functions, like engaging with hiring managers and building long-term pipelines. We envision a future where talent acquisition teams manage Incredible Health’s AI agents, instead of doing all the hiring work themselves.
Lyn is also loved by nurses for its ability to infuse transparency into an otherwise murky process. Candidates leave interviews feeling equipped with the information they need to make confident decisions about their next steps. Experienced and specialized nurses also love the round-the-clock convenience and friendly “lower stakes” of speaking with an AI voice agent instead of a human. The end result is a win for everyone: better job matches, higher retention rates, and less back-and-forth along the way.
As an AI-powered voice agent, Lyn helps employers:
- Interview hundreds of candidates in days, not weeks, working around the clock and unaffected by scheduling delays.
- Reach out to top candidates with personalized messaging that resonates, leading to a 20% increase in nurses agreeing to interview.
- Showcase the range of opportunities at each employer’s organization, highlighting what makes their workplace stand out.
- Verify qualifications, specialties, and certifications with consistency across applicants.
- Present qualified and engaged candidates to advance to the next step in the interview process.
After each interview, Lyn generates an easy-to-scan interview summary tailored to each employer’s hiring criteria, so employers can spend less time screening and more time deciding.
Setting a New Standard in Healthcare Hiring
Incredible Health strives to be the fastest, most personalized, and reliable path to hiring top healthcare workers at scale, beating traditional approaches in each of these areas. AI voice agents further that goal by restructuring healthcare’s hiring model. While AI can’t replace the human connection at the center of healthcare, it can help ensure that the right people end up in the right roles.
Incredible Health already delivers industry-leading hiring outcomes, with employers filling permanent roles in under 20 days compared to the national average of 86. Hospitals and health systems using the platform save more than $5 million annually per facility by reducing reliance on temporary labor, overtime, and premium costs. Healthcare professionals hired through Incredible Health average 9 years of experience and stay longer, with retention rates 15% higher than industry benchmarks.
With Gale, Lyn, and a new suite of AI-powered tools, Incredible Health is extending this track record, using intelligent agents to deliver the speed, personalization, and reliability that the healthcare workforce urgently needs.
To learn more about the ways you can leverage our new AI tools, explore our offerings for employers and professionals. Whether you are looking to hire or be hired, we are here to help make the experience faster, more personalized, and more reliable for every healthcare worker and employer.
