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Incredible Health Launches AI Agents Gale and Lyn To Help Employers & Healthcare Workers Navigate Healthcare Hiring

I’m proud to share the next chapter in Incredible Health’s journey. In December 2023, we took a bold step and became the first healthcare career marketplace to introduce AI. Since then, we’ve moved quickly, layering in new AI capabilities that make hiring faster, more personalized, and more reliable for healthcare workers and employers. 

As the #1 and largest AI-powered healthcare career marketplace, trusted by over 1 million U.S. nurses and technicians and more than 1,500 healthcare employers, we’re pairing trustworthy AI with millions of real marketplace data points to deliver outcomes both healthcare workers and employers can rely on to expand opportunities and improve hiring. 

Today, we’re ushering in a new era in healthcare hiring powered by two purpose-built AI voice agents: Gale and Lyn. 

Meet Gale: The AI Career Partner for Healthcare Professionals

Gale is a lifelong career partner for healthcare workers, guiding professionals to the right roles, refining resumes, preparing for interviews, and opening doors to opportunities they may not have considered. Gale is now used by over 1 million US healthcare workers on Incredible Health’s career marketplace. Over 90% of nurses give Gale positive reviews and would recommend it to their peers. Gale is designed to make every healthcare worker’s job search less arduous and lonely, and more empowering and inspiring.

Gale is trained on millions of real healthcare career paths accumulated on Incredible Health’s marketplace over the last seven years. As a result, it has a deep understanding of the nuances between specialties and care settings like med-surg, ICU, and ambulatory care. Gale works with each healthcare worker to understand their previous experiences and helps determine where they’d like to take their career.

Healthcare workers care for others every day, and now Gale takes care of them:

  • Interview Prep: Allows healthcare workers to practice with the Gale AI voice agent, which asks them real-world clinical questions based on their unique resumes and specialties. Gale then shares tailored feedback after each response and generates an overall scorecard, highlighting strengths and areas to improve. This ensures that healthcare workers conduct their employer interviews with competence and confidence.
  • SmartStart: Healthcare workers upload their resume, and Gale instantly extracts licenses, clinical roles, hospital types, and specialties. It then fills in missing information with smart suggestions. This helps healthcare workers make a strong impression when engaging with potential employers.
  • Resume Wizard: Gale transforms healthcare work history into a polished, professional resume in minutes. Each healthcare worker receives AI-generated descriptions tailored to their specialty, whether they’re a labor and delivery nurse or a surgical technician, providing them with a strong start to expand their professional opportunities.

Over time, Gale evolves with each healthcare worker to plan out their long-term career vision with tailored guidance and community-building opportunities. Gale’s upcoming features include: 

  • Career Map:  Healthcare workers can visualize their future and plot out career paths based on their current interests and skills, and learn about the steps, credentials, and options to get them there.
  • SmartApply: Auto-completes job applications using profile data, rather than starting from scratch every time. 
  • Community Signals: Healthcare workers can see what roles their peers are saving. Gale generates real-time insights like “Popular in your community,” or “Trending among ICU nurses.” 

Meet Lyn: The AI Voice Interview Agent For Employers 

Lyn is a trusted AI copilot for employers that amplifies brand and reach nationally, engages candidates with personalized outreach, conducts interviews, and sells an employer’s unique attributes to highly sought-after healthcare workers. Lyn’s AI voice agent technology transforms how clinical teams are built and improves the economics of hiring.

We built Lyn in collaboration with the teams at Johns Hopkins, Baylor Scott & White Health, Tenet Health, and Sutter Health. Many of our 1,500 employer partners are currently participating in the rollout, and that list is growing every day. Lyn is trained on millions of hiring interactions across Incredible Health’s marketplace and designed to help employers hire top healthcare professionals without getting stalled by typical bottlenecks in the recruitment process.  

We understand each hiring professional’s time is limited, and their day-to-day work is demanding. With manual workflows streamlined by Lyn, teams get time back to focus on strategic, high-impact functions, like engaging with hiring managers and building long-term pipelines. We envision a future where talent acquisition teams manage Incredible Health’s AI agents, instead of doing all the hiring work themselves. 

Lyn is also loved by nurses for its ability to infuse transparency into an otherwise murky process. Candidates leave interviews feeling equipped with the information they need to make confident decisions about their next steps. Experienced and specialized nurses also love the round-the-clock convenience and friendly “lower stakes” of speaking with an AI voice agent instead of a human. The end result is a win for everyone: better job matches, higher retention rates, and less back-and-forth along the way. 

As an AI-powered voice agent, Lyn helps employers: 

  • Interview hundreds of candidates in days, not weeks, working around the clock and unaffected by scheduling delays.
  • Reach out to top candidates with personalized messaging that resonates, leading to a 20% increase in nurses agreeing to interview.
  • Showcase the range of opportunities at each employer’s organization, highlighting what makes their workplace stand out.
  • Verify qualifications, specialties, and certifications with consistency across applicants.
  • Present qualified and engaged candidates to advance to the next step in the interview process.

After each interview, Lyn generates an easy-to-scan interview summary tailored to each employer’s hiring criteria, so employers can spend less time screening and more time deciding.  

Setting a New Standard in Healthcare Hiring 

Incredible Health strives to be the fastest, most personalized, and reliable path to hiring top healthcare workers at scale, beating traditional approaches in each of these areas. AI voice agents further that goal by restructuring healthcare’s hiring model. While AI can’t replace the human connection at the center of healthcare, it can help ensure that the right people end up in the right roles. 

Incredible Health already delivers industry-leading hiring outcomes, with employers filling permanent roles in under 20 days compared to the national average of 86. Hospitals and health systems using the platform save more than $5 million annually per facility by reducing reliance on temporary labor, overtime, and premium costs. Healthcare professionals hired through Incredible Health average 9 years of experience and stay longer, with retention rates 15% higher than industry benchmarks.

With Gale, Lyn, and a new suite of AI-powered tools, Incredible Health is extending this track record, using intelligent agents to deliver the speed, personalization, and reliability that the healthcare workforce urgently needs.

To learn more about the ways you can leverage our new AI tools, explore our offerings for employers and professionals. Whether you are looking to hire or be hired, we are here to help make the experience faster, more personalized, and more reliable for every healthcare worker and employer. 

Iman Abuzeid, M.D., is the co-founder and CEO of Incredible Health, the largest career marketplace for permanent healthcare workers, with the mission of helping healthcare professionals live better lives, and find and do their best work. The company founded in 2017, has raised $100 million from top venture capital firm Andreessen Horowitz and health systems Kaiser Permanente and Johns Hopkins, and is valued at $1.65 billion, making Iman one of the few CEOs to run a “unicorn” startup (a company valued at over $1 billion). Iman is an MD, and holds an MBA from The Wharton School of the University of Pennsylvania. Iman’s immediate family has 3 surgeons, and as a doctor herself, she understands the importance of choosing the right stepping stones in a clinical career. It’s what drives her belief in Incredible Health and its potential to reliably help clinicians manage their career.

Read more from Iman

Webinar Recording: How AI Is Transforming Healthcare Hiring—What You Need to Know to Stay Ahead

Fill out the form now to listen to our webinar on-demand!

Hear Iman Abuzeid M.D., CEO and Co-founder of Incredible Health, and Head of Product John Ericksen give an inside look at how AI is transforming the economics of hiring and retention in healthcare.

In this new era, the organizations that thrive will be those that focus on speed, personalization, and reliability at scale. This webinar will show you how to make that your reality.

What you’ll learn:

  • Real results from real innovation. Discover how organizations are using AI to gain a competitive edge, reduce reliance on costly temp labor, save millions in HR and overtime expenses, and consistently deliver quality care.
  • A first look at Lyn, a 24/7 AI Voice Interview agent. Lyn was built in collaboration with the teams at Johns Hopkins, Baylor Scott & White Health, Tenet Health, and Sutter Health. See how Lyn intelligently assesses experience, highlights what makes your workplace stand out, and delivers a clear, detailed summary to empower your teams to make faster hiring decisions.
  • An introduction to Gale, a lifelong career partner. Learn why 90% of nurses love Gale. Discover how Gale guides professionals to the right roles, refining resumes, preparing for interviews, and opening doors to opportunities they may not have considered.
  • Smarter outreach that scales. Learn how to increase interview acceptance rates by 20% through personalized automated workflows that engage sought-after healthcare workers, and highlight organization’s unique attributes, with no manual effort.

Fill out the form to learn how AI is reshaping what’s possible.

Written by Ray Yang

Ray is a growth marketing leader who’s spent the past decade helping companies build sustainable customer acquisition and retention engines. Most recently, he led ThredUp’s marketing through IPO growth phase and joined Incredible Health to help create a better world for healthcare workers. When he’s not thinking about growth strategy, you’ll find him exploring new cuisines, at the gym, or traveling. He has visited over 40 countries across five continents and counting.

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Webinar Recording with Becker’s Healthcare: What over 1 million voices tell us about staffing, stress, and strategy

Fill out the form to listen to our webinar in partnership with Becker’s Healthcare on-demand!

Incredible Health was live with Becker’s Healthcare to reveal what over 1 million voices tell us about staffing, stress, and strategy.

This discussion unpacks new data from over 1 million healthcare workers, including nurses and technicians, to provide health system leaders with a sharper lens on workforce trends, pain points and what’s working in hiring and retention.

Learning points:

  • How new workforce expectations are reshaping hiring, retention and staffing priorities
  • What AI adoption means for training, tool selection and front-line support
  • Why compensation and benefits still matter but may not be enough

Listen to the recording now to learn why traditional workforce strategies aren’t keeping up and what to try instead.

Written by Ray Yang

Ray is a growth marketing leader who’s spent the past decade helping companies build sustainable customer acquisition and retention engines. Most recently, he led ThredUp’s marketing through IPO growth phase and joined Incredible Health to help create a better world for healthcare workers. When he’s not thinking about growth strategy, you’ll find him exploring new cuisines, at the gym, or traveling. He has visited over 40 countries across five continents and counting.

Read more from Ray

Why Nurses Are Leaving the Profession: Key Causes and Nurse Retention Strategies

Healthcare employers are facing one of the most pressing workforce challenges to date: retaining experienced nurses in a time of increasing care demand and systemic strain. According to Incredible Health’s 6th Annual 2025 State of U.S. Nurses and Technicians Report, 18.3% of nurses say they are very likely to leave their job this year—a notable drop from 23% in 2024, suggesting progress, but with nurse attrition still a high-stakes issue.

Healthcare organizations must act now to understand the foundational reasons nurses are leaving and implement holistic, evidence-based nurse retention strategies. This article explores five key drivers of nurse turnover, supported by new 2025 data, with actionable approaches healthcare leaders can deploy today.

1. Burnout and Emotional Fatigue Remain Pervasive

Even with fewer nurses planning to leave, burnout remains the most cited and most damaging risk factor for turnover. The nationwide nurse shortage continues to overwhelm staff and threaten care quality.

According to the 2025 report:

  • 79.9% of nurses say stress has increased due to staffing issues
  • 72.5% report heavier responsibilities but fewer resources
  • 69.4% cite reduced time with patients as result of short staffing
  • 29.3% believe burnout will worsen over the next year

On top of these conditions, 58.5% of nurses say they do not feel supported by their employers.

Nurse Retention Strategies for Burnout:

  • Conduct regular pulse surveys to understand staff stressors
  • Address understaffing as a priority, leveraging nurse recruitment tools and software to fill open roles quickly 
  • Use staffing analytics and acuity-based scheduling to prioritize coverage
  • Normalize and expand mental health support services, such as debriefing and crisis counseling
  • Promote team-based care and peer mentorship to reduce isolation and emotional toll

2. Compensation Gaps Are Driving Career Decisions

Pay remains a dominant factor in nurses’ job satisfaction and mobility — particularly in a challenging economic climate.

According to our findings:

  • 66% of nurses say they are not fairly compensated
  • 64.9% cite the economy as impacting their career decisions — driven by increased stress (48.2%) and poor work-life balance (26.8%)
  • 50% of acute care nurses are considering switching to non-acute roles, citing balance (63.4%), burnout (54%), and flexibility (36.1%)
  • 54.5% say that housing costs affect willingness to relocate—up from 47.4% in 2024

Nurse Retention Strategies Strategies for Compensation:

  • Offer longevity or retention bonuses to reward tenure
  • Increase geographic pay transparency and benchmark against market data
  • Explore housing stipends or relocation support where affordability is a barrier
  • Highlight total compensation value, including PTO, retirement, and insurance
  • Develop documented career mobility planning for every nurse

3. Unsafe Work Environments and Unaddressed Workplace Violence

A psychologically and physically safe environment is non-negotiable—but too many nurses report being placed at risk.

Data snapshot:

  • 46.2% of nurses experienced verbal or physical assault in the last year
  • Main contributing factors include: patients in altered mental states (32.1%), frustration with wait times (22.1%), and high patient-to-staff ratios (16.1%)

Workplace safety directly affects retention by influencing mental health, morale, and willingness to remain in bedside roles.

Nurse Retention Strategies for Workplace Safety:

  • Establish zero-tolerance violence policies with clear incident reporting pathways
  • Train staff in de-escalation and trauma-informed care techniques
  • Reconfigure waiting and triage areas to reduce crowding and agitation
  • Partner with security and social work to address high-risk patients proactively

4. Lack of Career Progression and Growth Paths

Nurses increasingly expect clear opportunities for professional development. Without them, stagnation breeds dissatisfaction—even among those committed to the profession.

Our survey results indicated: 

  • 1 in 5 clinicians want to grow into new roles but feel unsupported
  • 29.6% of those planning to leave want to stay within healthcare, just not in their current job—up from 25% last year
  • 15.1% want to change specialties
  • Despite this, 85% of nurses say they plan to stay in healthcare through retirement

Nurse Retention Strategies for Career Growth:

  • Build clinical ladders and nurse leadership tracks with transparent advancement criteria
  • Offer continuing education credits, certification prep, and tuition assistance
  • Host internal mobility fairs to highlight cross-unit and growth opportunities
  • Pair high-potential staff with mentors outside their unit for broader exposure

5. AI Adoption Is Rising—But Training and Trust Are Lagging

Technology is beginning to reshape nursing operations, but many nurses are not yet prepared—or supported—to adopt it confidently.

We found: 

  • 85.4% of nurses have yet to use AI in their role
  • Among those who have, top use cases are patient monitoring (30%), workflow optimization (29%), and diagnostics (28.6%)
  • 85% of nurses say their teams need more AI training
  • Only 38.1% now fear AI will negatively impact their job—a significant drop from 64% in 2024

The takeaway: nurses are open to AI but want clear guidance and intentional integration.

Nurse Retention Strategies for AI Readiness:

  • Integrate AI education into onboarding and ongoing training curricula
  • Provide real-world scenarios that show how AI complements—not replaces—clinical judgment
  • Engage nurses in AI solution selection and pilot testing to build tech champions
  • Acknowledge nurse concerns about depersonalization and maintain focus on patient-centered care
  • Prepare your hiring teams for how AI is revolutionizing nurse recruitment 

How Incredible Health Supports Nurse Retention

While organizational strategies are critical, healthcare systems do not have to face workforce challenges alone. Incredible Health partners with top health systems nationwide to strengthen permanent nurse hiring, boost engagement, and reduce turnover.

Healthcare systems that recognize this shift—and build intentional nurse-centric strategies—will be best positioned to thrive. Your workforce challenges aren’t insurmountable. They’re solvable with the right data, partnerships, and tools.

How Incredible Health supports you::

  • AI-powered matching with pre-vetted, qualified RNs looking for permanent roles from our national talent pool 
  • Accelerating your time to hire by 5X 
  • Improving nurse retention rates by 15% 


Book a demo to discover how Incredible Health can help support your nurse recruitment and retention goals.

Written by Ray Yang

Ray is a growth marketing leader who’s spent the past decade helping companies build sustainable customer acquisition and retention engines. Most recently, he led ThredUp’s marketing through IPO growth phase and joined Incredible Health to help create a better world for healthcare workers. When he’s not thinking about growth strategy, you’ll find him exploring new cuisines, at the gym, or traveling. He has visited over 40 countries across five continents and counting.

Read more from Ray

Why Incredible Health Outperforms Traditional Job Boards

It’s no secret that healthcare recruitment teams are under pressure to fill critical nursing roles quickly, reduce costs, and improve retention, all while navigating a shrinking talent pool and increasing burnout.

In this environment, your nurse recruitment tools and software matter more than ever.

For years, healthcare employers relied on traditional job boards to attract qualified nurses.

But those platforms were built for general job listings — not the unique complexities of healthcare hiring. Today’s clinical talent acquisition challenges demand a more intelligent, data-driven solution.

That’s where Incredible Health comes in.

The Limitations of Traditional Job Boards in Healthcare

Job boards were designed for broad-market recruiting, not specialized healthcare environments. While they may generate application volume, they typically fall short in key areas that impact clinical operations and financial performance:

  • ❌ Anyone can apply, regardless of credentials or license status, creating more screening work for your team.
  • ❌ Listings rely on passive applicants and provide no guarantee that candidates are actively seeking work.
  • ❌ Roles can stay open for months, resulting in skyrocketing costs from premium and temporary labor. 
  • ❌ No tools to support outreach, matching, scheduling, or employer branding.
  • ❌ Limited ability to attract candidates from beyond your local region.

In short, traditional nurse hiring tools are reactive, slow, and inefficient.

Why Healthcare Employers Are Choosing Incredible Health

Incredible Health is a healthcare recruitment platform purpose-built for health systems. It leverages AI-powered matching, built-in automation, and a national talent pool to help you hire permanent, high-quality nurses, faster and more cost-effectively than ever before.

Here’s how Incredible Health compares to traditional job boards across the metrics that matter:

1. Pre-Vetted, Actively Looking Candidates Only

With job boards, anyone can apply — whether they’re qualified, licensed, or ready to make a move. Incredible Health delivers only pre-vetted nurses who are fully licensed and actively seeking permanent roles. Every match is based on your specific job requirements, including specialty, certifications, and preferences. You never waste time filtering unqualified resumes.

2. AI Matching Beats Passive Listings

Job boards simply push out listings and wait for candidates to find them.

Incredible Health uses advanced AI-powered technology to analyze your open roles and proactively match them with top nurse candidates who meet every requirement. Matching is based on skills, specialties, licenses, experience, geography, and availability — instantly surfacing the best-fit talent. AI is revolutionizing nurse recruitment, and we make it easy for you to take full advantage. 

3. 5x Faster Hiring Time

The U.S. average for filling a permanent RN role is 86 days. Incredible Health reduces that to 20 days or less. AI-matching, automated scheduling, and high-conversion marketing tools accelerate every stage of the hiring funnel — minimizing costly clinical gaps and speeding up onboarding.

4. 15% Higher Retention Rates

Job board hires tend to churn at higher rates due to poor fit. Incredible Health’s matching ensures each hire aligns not just with clinical requirements, but with their long-term career goals. On average, nurses hired through the platform have a 15% higher retention rate than the industry baseline — reducing turnover and re-hiring expenses.

5. Expand Reach with Nationwide Pool 

Traditional boards mostly attract local candidates, limiting your access to specialized or high-demand nurses. With a national network of over 1 million RNs and clinicians, Incredible Health enables healthcare systems to hire beyond ZIP code limits. In fact, 45% of all hires made on the platform involve a candidate who relocates, helping you source the best talent available, not just the closest.

6. Built-In Scheduling & Employer Marketing Tools

Job boards leave candidate engagement up to you, no scheduling help, no custom branding, and limited analytics. Incredible Health automates interview coordination with a simple calendar integration, personalized candidate messaging, and employer branding tools. With branded profiles, personalized outreach, and real-time engagement, we help you stand out to top-tier nurses — even in competitive markets.

7. White-Glove Support Every Step of the Way

Traditional platforms offer minimal support beyond a help center. Incredible Health pairs every employer with a dedicated Client Partner and a Recruiter Advocate. These experts provide personalized onboarding, data benchmarking, hiring funnel optimization, and performance consultation — helping your team hit its recruiting goals faster.

Real Results: Hiring Impact You Can Measure

Hospitals that use traditional job boards often resort to expensive stopgaps when their listings underperform. These methods inflate costs and can disrupt continuity of care.

Incredible Health delivers a long-term solution that not only improves the hiring experience but saves healthcare organizations on average of $5 million annually per facility by: 

  • ✅ Cutting time-to-fill roles from 86 to under 20 days 
  • ✅ Hiring nurses with a 15% higher retention rate  vs. industry average, lowering long-term workforce costs and turnover stress.
  • ✅ Reducing reliance on premium and temporary labor

Want to hear how Incredible Health helped other healthcare systems? Check out a few of our customer case studies. 

The Bottom Line: A Modern Platform for the Demands of Modern Healthcare

The future of healthcare hiring is proactive, technology-enabled, and outcomes-focused.

Traditional job boards weren’t built for the needs of today’s healthcare systems. Incredible Health was. By switching to Incredible Health, hospitals are:

  • Hiring 5x faster
  • Reducing recruitment costs by millions per year
  • Improving nurse retention and engagement
  • Gaining a competitive edge in the race for nursing talent

Ready to Hire Faster, Smarter, and More Cost-Effectively?

Whether you’re looking to reduce vacancies, improve quality of hire, or eliminate expensive nurse staffing agency dependence, Incredible Health is the healthcare recruitment platform that delivers results, not just resumes.

If you’re still relying on traditional job boards or expensive nurse staffing agencies, it’s time to upgrade to a smarter, faster, and more cost-effective nurse recruitment tool designed specifically for healthcare employers. 

Book a demo to discover how Incredible Health can reduce your time-to-fill, cut recruitment costs, and boost nurse retention.

Written by Ray Yang

Ray is a growth marketing leader who’s spent the past decade helping companies build sustainable customer acquisition and retention engines. Most recently, he led ThredUp’s marketing through IPO growth phase and joined Incredible Health to help create a better world for healthcare workers. When he’s not thinking about growth strategy, you’ll find him exploring new cuisines, at the gym, or traveling. He has visited over 40 countries across five continents and counting.

Read more from Ray