We are thrilled to welcome Sid Agarwal to the Incredible Health team as our Chief Financial Officer!
Sid looks forward to applying his experience in finance at high-growth startups to his new role on our team. Before joining Incredible Health, Sid was the VP of Finance & Strategy at Airtable and VP of Operations at Instacart.
During his 5 years at Instacart, Sid led the teams responsible for growth and profitability across its markets. During that time Instacart’s sales grew 60X. He spearheaded efforts to launch new markets and service lines, elevated customer experience, and improved unit economics. At Airtable, Sid built the finance and accounting functions and led initiatives to build an enterprise go-to-market, which led to >130% revenue growth in less than a year.
We sat down with him to hear about his background and why he’s excited to join Incredible Health.
How did you get started in the healthcare space?
Growing up, I spent a lot of time in healthcare settings as my parents work in the field. During long weekend shifts, my sister and I tagged along to the hospitals they worked in. As I got older, I spent summers volunteering at nursing homes and working odd jobs at hospitals and medical offices. I was always inspired by the passion and sense of purpose I saw in my parents and the people I met. I knew I’d make my way back to the healthcare space eventually.
It’s been interesting to see how healthcare has evolved over the last few decades. We’re in the early days of exciting innovation in care delivery spurred by the shift to value-based care and the adoption of new technologies such as telemedicine. Unfortunately, the experience of healthcare professionals remains largely unchanged. They’re highly underserved by technology, and I find that to be a compelling opportunity to make a change. It’s personal for me.
Tell us more about your role at Incredible Health.
At Incredible Health, we want to quickly grow our marketplace for hospitals and nurses while building a sustainable and valuable business. My role as CFO is to make financially-informed decisions on the investments that will drive growth and to evaluate metrics and indicators to determine what’s working and what needs to be changed.
Even though there are a lot of levers we can pull to improve the experience for nurses and employers, we can’t do everything all at once. The key is to parse through all of our data, feedback from talent and employers, and past experience in enterprise software and marketplaces to figure out what we should prioritize. From there, multiple teams, including engineering, product, operations, sales, customer success, and marketing, work together to make those ideas happen.
What brought you to Incredible Health?
Three things drew me to Incredible Health.
1. The mission
Healthcare‘s now the largest employer sector in our country. We want to build technology and experiences that enable healthcare professionals to find and do their best work. This is such a large and important problem, and I find that exciting.
2. The business model and network effect
Incredible Health’s building both enterprise software for employers to speed up and improve hiring and a marketplace to connect hospitals and nurses. I love marketplaces because they become better and stronger as you scale. Every hospital or nurse that joins our platform makes it more valuable for everyone else on the platform.
3. The culture
I was struck by how deeply everyone on the team cares about our customers – both nurses and employers. I was also impressed by how relentless they have been in pushing through countless barriers to serve and build for our customers.
Have you had an experience with a nurse that made a positive impact on you?
I have two children, a 2-1/2-year-old girl and a 1-year-old boy. Both deliveries were complicated. But both came home safe and healthy thanks to the nurses at UCSF.
It was so inspiring to see the labor and delivery and pediatric nurses in action. They were experts at their craft and knowledgeable, which helped keep us calm and focused during both births. I vividly remember both experiences and am always moved by how the nurses conducted themselves.
What interests are you exploring in your free time?
I recently started playing tennis again after a long hiatus. I’m also teaching my kids how to swim, which is an excellent way for me to get back into swimming.
Interested in a career at the fastest-growing, venture-backed career marketplace for healthcare workers? We’re hiring!
