In this course, you will learn how to deal with patients when they are angry. Topics that will be covered include how to understand anger in yourself and others, tips and strategies in handling patients when they are angry, and what goes on in the brains of others when they are upset.
- Consider Anger
- Common Practice
- Benefits of Learning How to Deal with Patients When They are Angry
- Anatomy Review
- The Hormone Cascade
- Tips for Handling Patients When They are Angry
- Tips to Help Listening Skills
- What to do if You’re the One to Lose Your Cool
- Take Care of Yourself
- Case Studies
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