Iman Abuzeid, MD

Since Incredible Health launched in 2018, it has been our mission to radically transform how nurses are hired. Driven by our vision of helping healthcare professionals live better lives, we constantly innovate to ensure nurses find better, more fulfilling roles, while we support healthcare employers to quickly hire the permanent talent they desperately need.  

We’re excited to share a few important milestones we’ve recently reached: we have now partnered with 60% of the top-ranked hospitals in the United States and have helped thousands of nurses find their dream roles. Since our Series A funding round 18 months ago, we’ve also:

• Increased revenue 1000%
• Increased nurse job placements 500%
• Retained 100% of our customers, and
• Increased net revenue retention to 200%, as existing customers expand their hiring on the platform 

Our path to this milestone

At the end of 2019, Incredible Health was only serving health systems in Texas and California. We now operate in 14 states across the country. We’ve also deepened our presence within Texas and California, the states with the most registered nurses and hospital beds in the U.S, to help fully realize our vision of transforming nurse hiring. 50% of all hospital beds in both Texas and California are in facilities that hire permanent nurses with Incredible Health. We also serve 65% and 70% of the hospital beds in Los Angeles, CA and Dallas, TX, respectively. 

Today, more than 350 hospitals nationwide, including Johns Hopkins Health System, HCA Healthcare, Stanford Health Care, Kaiser Permanente, Providence St. Joseph, Jefferson Health, Houston Methodist, Cedars-Sinai Medical Center and many others hire permanent nursing staff with Incredible Health. 

Hospitals send an interview request every four minutes on the platform, flipping the script and giving healthcare workers unprecedented control over their careers. We’re honored that so many top hospitals trust Incredible Health with one of their most important drivers of success: hiring enough permanent nurses to deliver high-quality patient care.

David Jones, Chief Human Resources Officer at Stanford Health Care, a longtime partner of Incredible Health, shared:

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To do our best work, we need to have the talent to deliver quality care to those in need. With the ongoing shortage, it’s taking our team longer than we’d like to find the ideal specialized, experienced candidates for hard-to-fill positions. With Incredible Health, we consistently hire in permanent roles in under three weeks.

David Jones | Chief Human Resources Officer, Stanford Health Care

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Continuing to solve the nursing shortage

Even before COVID-19, the U.S. faced a major nursing shortage and nurses experienced higher rates of burnout and stress due to long hours and challenging work environments. The pandemic exacerbated these problems and hospitals are now grappling with unprecedented staff shortages due to astoundingly high turnover rates. Thankfully, nurses hired using Incredible Health have a 15% higher retention rate than nurses hired through traditional channels. 

To further support hospitals and healthcare systems, we launched our Pandemic Hiring Suite which allows customers to hire permanent, specialized nurses in less than 12 days, our Nurse Wellness Toolkit, which includes two products to help nurses combat stress and burnout, as well as analytics tools that allow health system talent teams to:

• Benchmark against anonymized peer organizations on hiring speed, utilization, salary data, and other metrics, to ensure their hiring process is competitive 
• Accurately forecast future hires to improve workforce planning 
• Manage individual recruiter performance and candidate progress through the hiring funnel, so teams can optimize and get the staff they need faster

The number of nurses on our platform grew over 800% in the past 18-months, with thousands of nurses securing permanent roles. On average, Incredible Health saves each hospital we work with at least $2M per year per facility in travel nurse, overtime, and HR costs. 

Jeff Jordan, general partner at Andreessen Horowitz and Incredible Health board member, shared:

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Incredible Health has done an outstanding job building out both sides of its marketplace. Given the national focus on healthcare infrastructure and the healthcare talent shortage, the company’s platform is quickly becoming the default choice for any hospital looking to recruit and hire permanent nurses.

Jeff Jordan | Andreessen Horowitz & Incredible Health Board Member

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We started Incredible Health because we believed nurse hiring was fundamentally broken, for both nurses and health facilities. Our rapid growth over the last 18 months shows there is a new way to hire permanent nurses while delivering a delightful experience to both talent and employers. 

Nurses are the backbone of our healthcare system. They deserve more control over their professional careers and hospitals deserve the technology to quickly hire the staff they need. 

Are you a health system interested in how Incredible Health can increase your permanent nurse hiring to 20 days or less? Sign up for a free consultation here.

Are you a nurse looking to take more control of your career? Sign up here. Our hiring tools are always free for nurses. 

Do you want to help healthcare workers find and do their best work? The Incredible Health team is hiring! Take a look at our open roles here.

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We are excited to welcome John Eads to the Incredible Health team as Vice President of Sales.

John is a healthcare veteran, with more than 25 years of experience building and managing successful sales teams. His experience includes 12 years at athenahealth, where his team’s exponential revenue growth led the company to IPO on NASDAQ. 

We sat down with John to hear about his background and why he’s excited to join the Incredible Health team. 

How did you get your start in sales?

I started my career selling physician practice management systems and Electronic Medical Records to physicians groups. I then became a partner at Salcris Systems that grew to become the largest Physician Revenue Cycle software technology company in the Southern U.S. Fast forward some 25 years later, and the majority of my career has been spent building and managing sales teams in healthcare technology.

What brought you to Incredible Health?

I have taken multiple startups public, most notably athenahealth, and was looking for the next healthcare technology company that I could help grow into a global brand. Incredible Health was an obvious choice for me. We are fundamentally changing how experienced nurses and hospital systems come together to provide excellent patient care. I was very impressed with Incredible Health’s leadership, the marketplace technology, and how much nurses and health systems love the platform.

What industry trends are you watching most closely?

I am watching the heroic effort frontline healthcare workers are making during the pandemic, and the effect it has on nurse retention rates and employment trends. I am also watching the surge in digital health, from healthcare marketplaces, to telehealth, which is driving even more need for registered nurses and nurse practitioners.

What are your team’s priorities this year?

We are focused on growth. Incredible Health has built a solid foundation of delighted nurses and hospital system clients. Both groups give us 5-star ratings for drastically reducing the time and effort it takes to find a job and hire experienced, permanent nurses. We are building on that foundation and strategically growing our customer base across the country.

Have you had an experience with a nurse that made a positive impact on you?

I have been in healthcare for many years and have seen firsthand that nurses are the face of compassionate care, and they’re the backbone of every health system. The evolving roles of nurses are essential to the digital healthcare future.

Interested in a career at the fastest-growing, venture-backed career marketplace for healthcare workers? We’re hiring!

^{December 8, 2020 | Iman Abuzeid, MD}

Nurses have faced indescribable physical and mental hardships during the COVID-19 pandemic, from higher rates of exposure and mortality to increased reports of burnout and declining mental health. Our frontline workers have placed themselves at risk and are suffering from excessive stress. Through it all, nurses have remained dedicated caregivers and beacons of hope to their patients. As the health crisis continues, our nurses are owed the same respect and care they so willingly provide, as well as resources to ensure their wellbeing.

According to a recent study of New York-based healthcare workers during the COVID-19 peak in April 2020, nurses were among those reporting the highest levels of stress with 64% of nurses and advanced practice providers reporting symptoms of acute stress – ranging from nightmares to inability to stop thinking about the virus. Loneliness and insomnia were also prevalent in this group, as was fear of infecting family and friends. The study, conducted by experts at New York-Presbyterian, noted that nurses experience these stressors at a higher rate as they spend more time delivering direct patient care.

At Incredible Health, we’re committed to supporting nurses and providing a safe place for them to reflect and recharge. It’s part of our vision of helping healthcare professionals live better lives. We are dedicated to developing a community for nurses at every stage of their career, from finding a permanent job to offering support and resources when times get tough.

That’s why we’re proud to announce a suite of products designed to help nurses combat stress and burnout. These new resources help nurses build community, seek support and advice, and reflect on their workdays. We hope these tools will help nurses care for themselves and their mental health during the ongoing pandemic and beyond.

The new features include:

The Incredible Health Nurse Community

A free online community built exclusively for nurses.

We created the Incredible Health Nurse Community to offer nurses a safe place to support one another during periods of stress and uncertainty. Nurses have the option to post to the Nurse Community anonymously to get the advice and support they need without fear of employers seeing the content. Conversations happening in the community range from advice on how to transition between specialties to strategies for coping with burnout. There are also lighthearted conversations on a variety of topics, like favorite scrub brands. 

A Daily Nurse Journal

A free digital journaling platform.

We created a digital journal where nurses take inventory of their emotions with structured daily prompts designed to help them process stress more effectively. Nurse burnout was a pervasive problem even before the pandemic, with 54% of nurses in a recent study reporting some burnout symptoms. According to a study in the Journal of Nursing Education and Practice, written reflection has a positive effect on the ability of nurses to handle stress, burnout, and trauma/compassion fatigue. We built the digital journal feature into our platform with the hopes that, when combined with our other features, it alleviates some of the stress associated with the nursing role. 

Every U.S. nurse can access both the Nurse Community and Daily Nurse Journal for free in the Incredible Health app, available on the web, iOS, and Android.

“As a nurse myself, I cannot begin to stress the importance of having a trusted community to lean on for support, especially during the COVID-19 pandemic,” said Lea Zinyemba, RN, a Personal Talent Advocate on the Incredible Health platform. “The pandemic has made nursing, an already stressful career, even more challenging and a strong support network and community like Incredible Health is essential for nurses to navigate their careers and have access to resources to manage their day-to-day.”

When a nurse is looking for a new role, in addition to full access to automated matching and scheduling, we pair them with a Personal Talent Advocate, like Lea, who helps them navigate their careers. Their Talent Advocate provides interview coaching, helps evaluate their job options, and shares resume tips. We are the only platform where nurses have access to this kind of one-on-one support backed by technology at scale.

In addition to new features, we are excited to announce our expansion to health systems in Florida, Louisiana, Maryland, Iowa, Colorado, and Nevada. Serving these new states will allow us to help more nurses find the right permanent role and more health systems urgently fill vacancies, as hospitalization rates skyrocket nationwide. Throughout the pandemic, we have helped hospitals hire the permanent nurses required to deliver better care to patients, minimize burnout from excessive overtime, and reduce significant costs associated with temporary travel nurses.

We have enhanced our platform throughout the pandemic to help hospitals and nurses find permanent roles with a speed-to-hire time of 12 days. These new free nurse services demonstrate our continued commitment to nurses and health systems, and further our mission to help healthcare professionals live better lives and to do their best work.

More information on the new products can be found here and our expansion to new locations can be found here.